Milwaukee Water Works: Your Guide To Safe & Reliable Water
Is the water flowing from your tap truly safe? Milwaukee Water Works, established in 1846, is dedicated to providing clean, reliable water to its residents, a commitment underscored by its long history and ongoing investment in the citys infrastructure.
Milwaukee, a city built on water with over 10 miles of lakefront shoreline, relies heavily on its water resources. The city's identity, history, and economy are interwoven with the three rivers and the great lake that surround it. The Milwaukee Water Works (MWW) serves as a vital entity, providing essential services to a community of nearly 600,000 residents. The MWWs commitment extends beyond mere provision; it actively works towards safeguarding public health by providing safe drinking water, a responsibility they treat with utmost seriousness. They've invested significantly, over $459 million, in their treatment plants, pumps, water mains, and booster stations, ensuring a dependable supply of pure, fresh water. The operating budget is allocated to cover the financial needs of the utility's work units, demonstrating a structured and organized approach to their operations.
For those seeking to manage their accounts, access is made easy. Standard access offers limited account access, including account balance, payment options, and billing and usage histories. Importantly, there is no need to register for standard access, streamlining the process for all users. Moreover, the MWW provides options for bill payment. Customers can choose to write a check or money order payable to "Milwaukee Water Works" and mail it. Alternatively, payments can be made in person at the Milwaukee Water Works Customer Service Center, located at 841 N. Broadway. The Customer Service Center is open until 5:00 p.m. Additionally, payments can be made at the City Treasurers Office, situated in City Hall at 200 E. Wells St.
The MWW is proactive in promoting equity, reflected in its efforts to recruit and retain a diverse workforce that mirrors the communities they serve. They offer a variety of career opportunities reflecting a wide array of interests, skills, and experience, welcoming individuals from all educational backgrounds. For those interested in the MWWs finances, Public Service Commission documents related to charges are available on the PSC website.
The new service customer portal provides a fresh look for account management. The portal offers information to view and manage municipal services bill accounts online. To access it, users will need their account number, and consent or a form for authorized access may be required. Furthermore, customers can enroll in the Promisepay payment plan program and contact customer service for billing and water emergencies.
In terms of water quality, the MWW takes diligent measures. Over time, particles or minerals from the pipes may enter the water, causing mild discoloration. To address this, they recommend running the water for at least three minutes first thing in the morning to flush out any stagnant water and ensure fresh water. This is especially critical for homes with lead service lines or older plumbing. The data presented on Thursday by Milwaukee Water Works shows the citys water supply adheres to the Environmental Protection Agencys (EPA) Lead and Copper Rule.
The MWW also provides insights into its history and evolution. They offer a look into the longest continuously operating water utility in Wisconsin, serving over 860,000 customers across 16 communities. The utilitys operations include the treatment of Lake Michigan water, ongoing water quality monitoring, and providing a reliable and affordable service to all customers. In the past, the MWW made significant advancements in technology, such as in 1914, the last horses and wagons were retired. The same year the MWW purchased its first motorized trucks.
Please remember to note that all content is 2022 Milwaukee Water Works, all rights reserved. In order to view your account balance and make a payment, you will need your account number.
The MWW is committed to protecting and maintaining the water system for both present and future generations, while investing in its people to ensure efficient, equitable, and reliable water service.
Regarding recent news, the Milwaukee Journal Sentinel on February 6, 2024, reported that lead pipe replacements could lead to rate increases for customers. Also on February 6, 2024, Fox 6 TV aired a Milwaukee Water Works statement regarding how federal investments in safe drinking water infrastructure are improving public health, as mentioned in an American Progress article. In its early years, in 1919, the MWW began disinfecting and filtering lake water for drinking, but sewage treatment was not implemented for another six years, allowing waste to flow into the rivers and lake.
For those seeking to join the team, the MWW encourages prospective employees to apply. Summer internships are available through the Earn & Learn Summer Youth Internship Program. Interested applicants are urged to indicate their placement preference, and they are invited to specify that they wish to be placed with the water utility.
Please, be aware of private companies that may try to solicit your business by leaving door hangers asking you to call them. The MWW does not endorse these private companies, and you are not required to have your water tested or purchase their services.
| Milwaukee Water Works Overview |
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| Established: 1846 |
| Service Area: 16 communities |
| Customers Served: Over 860,000 |
| Water Source: Lake Michigan |
| Key Responsibilities: Providing clean, safe drinking water; maintaining water infrastructure; promoting equity in employment. |
| Major Investments: Over $459 million in treatment plants, pumps, water mains, and booster stations. |
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| Online Resources: |
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