Lexus Of Tacoma At Fife: Reviews, Recalls & More - [Read Now]
Are you in the market for a new vehicle, or perhaps seeking reliable service for your current one? Finding a dealership that prioritizes customer satisfaction, offers a wide selection, and delivers on its promises is crucial, and this article will explore the experiences of customers at Lexus of Tacoma at Fife.
The customer journey at a dealership can be a complex one, and experiences can vary widely. One customer shared a positive encounter, stating, "Took my car in to get the recalls fixed kenneth was awesome and very helpful i give him 5stars he deserves a raise he was so awesome!" This glowing review highlights the importance of individual employees and their impact on customer satisfaction. It's a testament to the power of excellent service and the lasting impression it can make. Another customer expressed their satisfaction with Lexus of Fife, saying, "Lexus of fife has always done me good i highly recommend!" Further emphasizing the importance of speed and convenience, another customer stated, "They are very fast as well !" and they also added, "I will definitely be coming back and they also filled up my gas tank i am very appreciative for that!"
| Category | Details |
|---|---|
| Dealership Name | Lexus of Tacoma at Fife |
| Address | 1708 40th Avenue Court East, Fife, WA 98424 |
| Key Services | Sales of New, Used, and Certified Pre-Owned Vehicles, Auto Repair, Service and Maintenance. |
| Customer Service Concerns Noted | Lack of communication, potential issues with used car sales practices, contractual disputes. |
| Customer Reviews | Mixed, with both positive experiences (e.g., praising individual employees) and negative experiences (e.g., complaints about contract fulfillment, and pricing) |
| Awards and Recognition | Lexus of Tacoma is the only Lexus dealer in Washington to be awarded the coveted status of elite dealer for excellence in sales and service every year in operation. |
| VIP Program | VIP program become a part of lexus of tacoma vip program when purchased a new or l\/certified lexus. |
| Website Information | The website uses cookies and other mechanisms, such as session replay technology, to collect information to enhance user experience and analyze website performance. |
However, not all experiences were positive. One customer recounted a significantly negative encounter, stating, "Lexus of tacoma hid behind the its a used car disclaimer and then had the audacity charge us for options that had been installed almost 2 years earlier." This suggests a potential issue with transparency and fairness in the sales process. The customer further emphasized the gravity of the situation, saying, "The way we have been treated by lexus of tacoma is an embarrassment to the lexus brand and the o'brian auto group." Adding that "Options, i am sure would only be available on a new vehicle purchase." Another customer detailed a contractual dispute, writing, "I completed the entire contract promises with lexus of tacoma including the certified check which was accepted as paid in full and signed all the paperwork." and concluded that "Lexus of tacoma breached this legal contract with me by failure to deliver goods. This is a pretty simple definitive textbook case."
The dealership, in response to customer concerns, acknowledged that customer satisfaction is a priority. They stated, "At lexus of tacoma, our customers are our top priority and we are truly sorry to hear that there was lack of communications with our team." They also offered a way for customers to voice their concerns: "What is the best way to contact you so that management can discuss this further? You can also email us directly at customercare@obrienautogroup.com." This indicates an attempt to address and rectify customer issues, but the ultimate success of this effort would depend on the dealership's follow-through.
The location of the dealership is clearly stated as 1708 40th Avenue Court East, Fife, WA 98424, with directions provided for easy navigation. Customer reviews, both positive and negative, are available. The availability of a free price quote and online appointment booking offers convenience for potential customers. The dealership's website, as mentioned, uses cookies and other technologies to enhance user experience and analyze website performance. This practice, common among businesses, allows for targeted advertising and improved functionality. Also the website is designed to deliver relevant advertising, enhance user experience, and analyze website performance.
The positive reviews highlight the impact of individual employees like Kenneth, whose helpfulness earned him high praise. The fact that "Lexus of tacoma is the only lexus dealer in washington to be awarded the coveted status of elite dealer for excellence in sales and service every year in operation" is a significant claim, but needs to be weighed against the negative experiences reported by some customers. The availability of a VIP program could indicate an effort to reward customer loyalty. The range of services, from sales to service, also makes it a one-stop shop for Lexus owners and potential buyers.
The negative reviews reveal potential issues in the sales process, contract fulfillment, and communication. The use of the phrase "horrible dealership buyer beware!" speaks volumes about a customer's dissatisfaction. The complaints about hidden charges and breached contracts point to the need for greater transparency and accountability. The fact that some customers feel the treatment they received was an "embarrassment to the lexus brand" suggests a need for internal review and improvement. The discrepancy between the dealership's stated commitment to customer satisfaction and the negative experiences reported by some customers highlights the importance of consistency in service delivery.
When considering a dealership, it's essential to weigh the positive and negative feedback, as well as individual needs and preferences. The availability of various services, the dealership's awards, and its location are all factors to consider. Potential customers are encouraged to read a variety of reviews, view the inventory, and contact the dealership with any questions or concerns before making a decision. The presence of coupons and promotions (such as the one valid at Lexus of Tacoma) can be attractive, but should not be the sole deciding factor. Also the location details, directions, and hours of operation are readily available.
The dealership offers a range of vehicles, including cars, trucks, vans, and SUVs. To make the best decision, potential customers are encouraged to read customer reviews, view the inventory, and contact the dealership for a free, no-obligation price quote.
